Yes. If you are only evaluating your user experience from an internal, data perspective, you are missing out on important nuances that don’t come through in your dashboards and reports.
Customers appreciate being involved in the feedback loops that directly affect the services, tools, and processes that impact that.
You can either accomplish this through one-off engagements or create a specific group of customers and prospects to run ideas, changes, and your current systems through.
We can help facilitate these sessions or creating a program that will work for you and your business. Schedule a time with us today.